At Wow Now Cleaning, we’re passionate about our work and strive to provide exceptional cleaning services to our customers. However, to maintain the highest standards of quality, there are certain limitations to our services:
- Right to Cancel: We reserve the right to cancel any service for any reason. Discriminatory behavior towards our staff will result in immediate termination of service.
- Staff Health: Our staff’s health is our priority. They are not allowed to perform tasks that may jeopardize their well-being, including climbing heights beyond a three-step ladder, moving heavy furniture alone, cleaning biohazard substances, handling insect-infested areas, or dealing with mold.
- Pet Safety: While we take great care around pets, we are not liable for their health and safety. It is the owner’s responsibility to ensure their pets’ well-being during our service.
- Damage Liability: We carry insurance for damages caused by our maids, but we are not liable for damage due to normal wear and tear, improper installation, or items valued over $200 not disclosed during booking.
- Utilities: We require access to electricity and water during our service. If utilities are unavailable, we will reschedule the appointment.
- Home Condition: We can bring homes to a livable standard, but severe conditions may limit our cleaning capabilities. Additional fees may apply for extreme cases.
- Cancellation Policy: Last-minute cancellations or rescheduling incur a 48-hour $100 fee, unless waived under specific circumstances.
- Staff Solicitation: Soliciting our staff for home-related services is prohibited. Violators may incur a $5,000 referral/training fee per hired employee.
By using our services, you agree to defend, indemnify, and hold Wow Now Cleaning harmless from any claims or damages arising from our services. While we strive for excellence, our services are provided “as is,” without warranties of any kind.
Your satisfaction is our priority, and we appreciate your understanding of these terms.